Terms of Service
1. Agreement
By purchasing any product or service from PremiumHobe, you explicitly agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not complete your purchase.
2. Products & Digital Licenses
All items available in our store are digital goods — including software licenses, digital subscriptions, redeemable codes, digital keys, and related online services. Ownership and intellectual property of the underlying software or service remains solely with its respective rights holders. You are purchasing a legitimate license, redemption code, or access entitlement for your personal or authorized use.
3. Delivery & Activation
Digital products and license credentials are electronically dispatched to your verified email address and made accessible directly within your account dashboard immediately after automated payment verification. Delivery times are usually instant, but may rarely take up to a few hours depending on payment gateway settlement and stock availability.
4. Acceptable Use & Conduct
You agree not to resell, distribute, share, or duplicate purchased license keys, accounts, or access credentials in violation of the product's terms or vendor guidelines. Any abusive behavior, sharing credentials with unauthorized third parties, or attempt to defraud the system will result in immediate suspension of your account without refund or compensation.
5. Warranty & Warranty Claims
Many of our products include a specific warranty period indicated on the product description and on your order receipt. To maintain fairness, service quality, and protect against service abuse, all warranty claims are governed by the following strict limits and conditions:
5.1. Maximum Warranty Claim Limits
- Low-Cost / Budget Products: You are entitled to a maximum of 2 warranty claims (replacements or issue resolutions) during the active warranty period. Once 2 claims have been processed, the warranty for that item is completely exhausted.
- High-Cost / Premium Products: Due to substantial licensing costs and server allocations, premium items are entitled to a maximum of 1 warranty claim (single replacement or restoration) within the active warranty period.
5.2. Circumstances Where Warranty Claims Are Strictly Void (No Replacement)
Warranty coverage will immediately become null and void, and no replacement or claim will be provided, under any of the following circumstances:
- Wrong Use & Misuse: If the product, account, or license is used incorrectly or contrary to the provided operating instructions, including but not limited to altering account email/passwords where forbidden, exceeding device limits, applying unauthorized patches/cracks, or improper configuration.
- Illegal Activity & Malicious Conduct: If any fraudulent behavior, criminal activity, carding, credential resale, scraping, or violations of third-party software laws or platform guidelines are detected.
- Expired Warranty Period: Claims submitted after the expiration of the product’s designated warranty timeframe (counted from the date and time of order delivery).
- Uncooperative Claim Submissions: Failure to provide requested proof of issue (such as clear screenshots, error logs, or verification details) to our support team.
6. Refunds & Replacements
Due to the instant nature of digital goods and license distribution, all sales are final once delivered. As detailed in our Refund Policy, replacements are prioritized first for verified technical defects within the warranty period before any alternative resolutions or store credit are considered.
7. Amendments & Contact
We reserve the right to update or modify these Terms of Service at any time. For questions, warranty claim assistance, or technical support, please contact our support desk via our official website contact channels or customer WhatsApp support with your Order Number.